The HomeHero Roofing Process

HomeHero’s No-Stress Roof Guarantee

We guarantee this will be the easiest contractor experience you’ve ever had. Here’s what that means:

• Ballpark pricing upfront before we even schedule an inspection
• No deposit required so you’re never out money before work begins
• One point of contact (Gina Casale) from start to finish
• Same-day communication on every question, update, or issue
• No surprise charges with everything itemized before you sign
• Photo documentation at critical stages so you always know what’s happening (coming in 2026)
• Payment only after completion when you’re 100% satisfied

Learn more about what makes us different from other local roofers in Chicago’s western suburbs.

If we don’t deliver on any of these, we’ll make it right.

“We’re in the long game. I want clients to call us in a year, two years, three years because we were honest with them. And it works. We had four or five homeowners we told they didn’t need a roof come back to us six to twelve months later and go with us. No hard close needed.”
— Matt Balducci, Co-Owner

Why Homeowners Trust HomeHero

• Owens Corning Preferred Contractor (OC Preferred Member ID: 243996, Since June 2024)
• 10-Year Workmanship Guarantee that’s fully transferable to new homeowners
• No Deposit Required with payment collected only after completion
• Licensed Illinois Roofing Contractor License #104.019924 / #105.010799 (Expires 12/31/2027)
• Fully Insured with $1M per occurrence / $2M aggregate liability coverage
• BBB Accredited with A+ Rating view our BBB profile
• 5.0-Star Rating across 120+ Google reviews

Verify our Illinois roofing license (104.019924) on the Illinois DFPR website.

Find out exactly how HomeHero roofing compares to other contractors near Downers Grove.

PHASE 1: Before Your Project Begins

An exceptional customer service experience starts long before your roofing project begins.

From initial contact to decades down the line, the HomeHero team is here to execute a true no-stress roofing process, guaranteed.

Wondering if your contractor’s process measures up? Compare it to the standards in our guide to hiring a reliable roofer.

Step 1: Free Consultation and Roof Inspection

When you reach out to HomeHero, we schedule a convenient time for Matt Balducci (Co-Owner) or one of our local roof inspection specialists to visit your home.

Expect a response within minutes or hours, not days or weeks.

What we inspect:

• Complete exterior roof assessment (shingles, flashing, vents, chimney, gutters)
• Attic inspection (ventilation, decking condition, moisture signs)
• Photo documentation of current conditions
• EagleView satellite measurement report for precise calculations

Why Attic Inspections Matter for West Suburban Homes

Many homes in Downers Grove, Naperville, Hinsdale, and the surrounding suburbs were built in the 1950s-1980s when ventilation standards were different.

We see the same issues over and over: inadequate soffit vents, blocked ridge vents, bathroom fans venting into the attic instead of outside, and insulation covering intake vents.

Most roofing contractors near Downers Grove skip this crucial step, which is why homeowners often see surprise charges later tin their jobs.

Fortunately. HomeHero Roofing doesn’t skip attic inspections. We make it a priority to check your attic for damage and proper ventilation when safely accessible.

Do you live in the Naperville area? Here’s how we stack up versus other Naperville roofers based on trust score rankings.

When we can access your attic, we check for:

• Ventilation balance: Proper airflow prevents heat buildup in summer and moisture buildup in winter
• Moisture or mold signs: Black staining on decking or rafters indicates trapped moisture
• Insulation issues: Blocking soffit vents or missing in key areas
• Previous leak damage: Water stains on decking that may not be visible from outside
• Bathroom/dryer vent routing: These should vent outside, not into attic space

A roof inspection without an attic check only tells half the story. What’s happening underneath affects how long your new roof will last.

Not sure if you need a repair or full replacement? We can help you decide.

An Easy Ballpark Price Before Your Estimate

Before we even schedule an inspection, we can give you a ballpark price range based on EagleView satellite data.

This way you know what to expect upfront and can decide if it makes sense to move forward. No waiting days just to find out if it fits your budget.

“Even when we tell someone they can wait a couple years, we still give them a ballpark price so they have a number to budget for and prepare. That way they’re not guessing.”
— Matt Balducci, Co-Owner

Moreover, we believe that educating homeowners so they can make the smartest decision for their specific situation is key. Here’s where you can get the scoop on roof replacement costs in the Chicago area.

Our Promise To Local Homeowners

If your roof doesn’t need work, we’ll tell you.

We’ve turned away jobs and told homeowners to wait a few more years rather than sell them something they don’t need.

No question, HomeHero is built for the long-term and we do the right thing, every time we step on a roof.

Even if it means less profit for us. Your trust is way more important to us than a short-term pay day.

“I put myself in the homeowner’s situation. If I’m looking at a $20,000 decision on one of the most important parts of my home, I would hope whoever comes out is honest with me. Is this something I absolutely have to do right now, or can I wait? That’s what I’d want to know, so that’s what we tell people.”
— Matt Balducci, Co-Owner

Step 2: Detailed Estimate and Material Options

Within 1-2 business days, you’ll receive a comprehensive estimate that includes:

• Itemized scope of work with every component clearly explained
• Material options including Owens Corning TruDefinition Duration shingles with color samples
• Ballpark pricing with 95% accuracy based on EagleView measurements
• Warranty details covering Owens Corning Limited Lifetime + HomeHero 10-Year Workmanship on roof replacement
• Affordable financing options through Acorn Finance (loans $1K-$100K, rates as low as 5.99%, no credit impact to check offers)
• Educational resources with videos explaining Owens Corning systems and why we use them

Transparent Pricing: We include 2 sheets of wood replacement in every proposal because most roofs need some decking repair. Additional sheets at $80 each. Second layer removal (if applicable) at $30/square. Everything else is already included.

Keep in mind that most roofers don’t include a breakdown of roof decking replacement in their costs. HomeHero does, because we believe in full transparency from start to finish.

“If a roof is under 15 years old and there’s only one leak, you can usually repair it and put a band-aid on for five more years. That’s the smart thing to do. Save up for the next roof instead of rushing into a full replacement you don’t need yet.”
— Matt Balducci, Co-Owner

Step 3: Contract and Scheduling

Once you give us the green light:

• Electronic contract signing for your convenience
• We handle all permit acquisition (we know the process in every suburb)
• Materials ordered in your chosen colors (our team can help you choose the perfect shingle color)
• Project scheduled, typically within 4-5 days

Remember: No deposit required. Payment is collected only once the project is completed to your satisfaction.

“Last year we didn’t take a single deposit and had zero clients cancel on us. Zero. We completed 100% of the roofs and collected 100% of what we were owed. We’re secure enough to cash flow materials and pay our crews within 48 hours of completion. Most roofers take two to six weeks to pay their workers. That’s not us.”
— Matt Balducci, Co-Owner

Step 4: Pre-Installation Communication

Before your project begins, you’ll receive a detailed overview from Gina Casale, your dedicated Project Manager, including:

• Exact arrival window (typically 7:00-9:00 AM)
• Project timeline expectations
• Direct contact information for questions

Preparation tips:

• Keep driveway clear before 7 AM for material delivery
• Move vehicles away from the work area
• Secure pets or plan for them to be away during work
• Remove valuable or fragile items from walls (standard pictures can stay)
• Notify neighbors if needed
• Ensure gate access for crew

PHASE 2: During Your Project

Here is what happens on installation day and how we protect your home throughout the process.

Step 5: Arrival & Property Protection

Crew and materials arrive between 7:00-9:00 AM. Before any work begins:

• Gina Casale (Project Manager) kicks off the project and checks in throughout
• Landscaping, walkways, decks, and siding are covered with tarps
• Pre-existing property conditions documented
• Materials staged safely and neatly

Protecting the areas areas around your home with tarps is an essential part of our quality checklist and roofing process. It keeps landscaping and outdoor items like grills and walkways cleaner during roofing work.

Step 6: Tear-Off and Deck Inspection

• Full removal of existing shingles down to wood decking
• Deck inspection for rot, damage, or loose boards
• Re-nail any loose decking to manufacturer specs

Quality Checkpoint: If damaged or rotted wood decking is found, photos are taken immediately and you’re contacted right away. We never proceed without your approval.

Included: 2 sheets of wood replacement. Additional at $80/sheet.

How Wood Decking Replacement Works

1. Photograph the damage up close
2. Call or text you immediately with photos
3. Explain what we found and why it needs replacing
4. You approve before we proceed
5. Cut out damaged section and replace with new OSB or plywood sheathing
6. Re-nail new decking to manufacturer specs

What’s Included:

• 2 sheets (up to 64 sq ft) included in every roof replacement
• Additional sheets at $80 each
• Most roofs need 0-3 sheets, typically around chimneys, valleys, or previous leak areas

Why This Matters:

• Shingles are only as good as what’s underneath
• New shingles over rotted decking leads to sagging, leaks, premature failure
• We fix the foundation before building on top

Learn more about roof decking and why it matters.

Step 7: Installation (Owens Corning Total Protection System)

Your new roof is installed per manufacturer specifications for maximum durability and warranty coverage:

• Ice & Water Barrier: 2 lines of self-adhesive underlayment along eaves and valleys
• Synthetic Underlayment: Full coverage across entire roof deck
• Drip Edge Flashing: Metal flashing at all edges to protect fascia
• Starter Strip: Watertight seal to prevent shingle uplift
• Owens Corning TruDefinition Duration Shingles: Installed per manufacturer specs
• Step Flashing: L-shaped metal where roof meets walls
• Pipe & Counter Flashing: Waterproof boots at all penetrations
• Ventilation: Ridge vents or box vents (maintaining current configuration)
• Hip & Ridge Cap Shingles: Specialized shingles for high-stress areas

View the full Owens Corning warranty terms and coverage details.

Timeline: Most roofs completed in 1-2 days. Larger or complex roofs may continue into a second day.

See all 21 parts of a roof and how they work together.

Optional Services (When Applicable)

Depending on your roof’s condition and your goals, we may recommend additional work during your project:

Fascia and Soffit Replacement

If we find rotted or damaged fascia or soffits during tear-off, we’ll photograph the damage and contact you immediately with options. Replacing these while the roof is open saves you money versus a separate project later.

Flashing Replacement and Skylight Repair

Old or corroded flashing around chimneys, skylights, walls, and vents is a common leak source. We replace flashing as needed to protect your new roof investment.

Not to mention, our team is well versed in repairing or replacing skylights and flashing them correctly. These are often the source of roof leaks in Chicago’s western suburbs we serve like Downers Grove, Hinsdale, and La Grange, IL.

Gutter Replacement and Installation

New gutters and downspouts can be installed shortly after your roof is complete. Proper drainage protects your roof, fascia, foundation, and landscaping.

HomeHero offers seamless aluminum gutter replacement services, installed in colors to match your home as well as gutter guard installation.

All optional work is quoted separately and approved by you before we proceed. This means no surprises.

Step 8: Weather Watch Protocol

Our expert roofing team monitors weather radar closely.

We will not work if 100% rain is in the forecast. Quality and safety are never compromised.

If weather delays occur, you’ll be notified immediately with a rescheduled timeline.

Step 9: Cleanup & Quality Verification

• Cleanup happens throughout the day so debris never piles up
• Magnetic nail sweep performed multiple times
• Gutters cleared of debris
• Yard cleaned, driveway swept

Quality Checkpoint: Gina Casale performs final inspection and gives approval only when everything meets our standards. You shouldn’t know we were there, except for your beautiful new roof.

PHASE 3: After Your Project

Your roof is done, but our relationship isn’t. Here’s what happens after the crew leaves.

These steps ensure you are 100% happy with your new, high quality roof from HomeHero Roofing.

Step 10: Final Walkthrough and Payment

• Walk through the completed work with you
• Answer any questions about your new roof
• Before/after photo comparison available
• Payment collected only when you’re fully satisfied

Remember: No deposit was required. You pay only after the job is 100% complete.

Step 11: Warranty Registration and Documentation

After your project, you’ll receive:

• Complete documentation package for your records
• Permit release form (municipality-specific, we handle the paperwork)
• HomeHero 10-Year Workmanship Warranty activated and fully transferable
• Owens Corning Limited Lifetime Warranty registered with manufacturer (upgraded warranty due to our preferred contractor status)

Step 12: Post-Project Care and Follow-Up

Your relationship with HomeHero doesn’t end when the crew leaves. We follow up to make sure your roof is performing as promised:

• Ongoing Support: Questions answered anytime, warranty transferable if you sell
• 30-Day Check-In: Quick call to confirm everything’s holding up
• 6-Month Follow-Up: Visual check and documentation
• Annual Roof Health Check: Full inspection with photo report

Your Protection: Industry-Leading Warranties

Every HomeHero roof replacement comes with two layers of protection: our 10-year workmanship guarantee covering installation and labor, plus the Owens Corning manufacturer warranty covering materials.

This means you get the best of both worlds. If something goes wrong with how the roof was installed, we’ve got you covered.

And if something goes wrong with the shingles or materials themselves, Owens Corning has you covered.

HomeHero Workmanship Guarantee	Owens Corning Manufacturer Warranty
10 Years	Limited Lifetime
Full coverage on workmanship	TRU PROtection Period: 50 years
Excludes Acts of God (storms, hail)	130 MPH wind coverage for 15 years
Fully transferable to new homeowners	25-year algae resistance
Written guarantee included in quote	Transferable if home is sold

Emergency Roof Leak Response

Active leak? We respond same day and in many cases have it fixed the same day you call.

Need help now? Learn about our emergency roof leak repair services.

Our emergency response includes immediate phone consultation, same-day or next-business-day site visit, temporary leak mitigation if needed, and full repair or replacement recommendation with photo documentation.

Call HomeHero immediately at (630) 827-8732 if you are experiencing a roof leak emergency in Chicago’s western suburbs.

Flexible Financing Through Acorn Finance

HomeHero has partnered with Acorn Finance to offer flexible payment options:

• Loan amounts from $1,000 to $100,000
• Terms from 2-20 years
• Rates as low as 5.99%
• No credit impact when checking pre-qualified offers (soft pull)
• Funded in as soon as 24 hours once approved
• 12+ trusted lenders competing for your business

Acorn Finance: Trustpilot 4.6 stars (937+ reviews) | BBB A+ Rating

Our Credentials & Certifications

• Owens Corning Preferred Contractor Member ID: 243996, Member Since June 2024
• Illinois Licensed Roofing Contractor License #104.019924 / #105.010799, Expires 12/31/2027
• BBB Accredited Business with A+ Rating
• CRCA Member (Chicago Roofing Contractors Association)
• Fully Insured with $1M per occurrence / $2M aggregate liability, Workers Comp coverage
• Bonded with $10,000 Roofing Bond
• 273+ Roofing Projects Completed with 5.0/5.0 rating across 120+ Google reviews

See what real customers say in our reviews.

Your HomeHero Team

Matt Balducci, Co-Owner

Matt handles consultations, estimates, and overall project oversight. He lives in Downers Grove and is available for questions throughout your project and beyond.

Gina Casale, Your Dedicated Project Manager

Gina is your single point of contact for scheduling, day-of coordination, crew communication, and quality verification. She performs the final inspection and makes sure everything meets our standards before approval.

Roofing Service Areas

HomeHero Roofing is based in Downers Grove and serves homeowners throughout Chicago’s western suburbs. Our crews know the local building codes, permit processes, and common roofing issues in each community.

DuPage County: Downers Grove | Naperville | Lisle | Woodridge | Westmont | Darien | Willowbrook | Clarendon Hills | Oak Brook | Hinsdale | Burr Ridge | Lombard | Glen Ellyn | Wheaton | Villa Park | Elmhurst

Cook County: La Grange | Western Springs | La Grange Highlands | La Grange Park | Countryside | Brookfield | Riverside | Indian Head Park

Not sure if we service your area? Give us a call at (630) 827-8732. If you’re within 20 miles of Downers Grove, we can probably help.

See all of our roofing service areas.

Ready to Get Started?

Get your free inspection and estimate today.

• Call: (630) 827-8732
• Email: [email protected]
• Online: Get My Free Quote

No deposit or pressure. Just honest roofing.

View our completed roofing projects in the gallery.

Remember, HomeHero specializes in all things residential roofing with an emphasis on asphalt shingle installation. This includes roof replacement, roof repairs, emergency leak repairs, storm damage repair work, and gutter installation services.

Frequently Asked Questions

The following are a few frequently asked questions we get about our process from west suburban homeowners.

Do you require a deposit for roof replacement?

No. HomeHero Roofing does not require any deposit. You pay nothing until the job is complete and you’re satisfied with the work.

How long does a roof replacement take?

Most residential roof replacements are completed in 1-2 days, depending on roof size and complexity.

What is the No-Stress Roof Guarantee?

Our No-Stress Roof Guarantee includes: ballpark pricing upfront before inspection, no deposit required, one point of contact from start to finish, same-day communication on every question or update, no surprise charges with everything itemized before you sign, photo documentation at every stage, and payment only after completion.

What warranties do I get with a HomeHero roof?

Every HomeHero roof replacement comes with two layers of protection: our 10-year workmanship guarantee covering installation and labor, plus the Owens Corning manufacturer warranty covering materials with up to 50 years of protection.

What happens if you find damaged wood during tear-off?

We photograph the damage immediately and contact you right away. You approve any wood replacement before we proceed. 2 sheets of wood replacement are included in every roof replacement, with additional sheets at $80 each if needed.