Who Are The Best Roof Replacement Companies in Naperville, IL?

I get it. You need a new roof, and now you’re staring at a dozen Naperville roofing contractor websites that all sound the same.

Each Naperville roofing service is “the best,” or has “quality workmanship,” and everyone wants your business.

And most Naperville roofing companies seem to have a solid 4.8-star rating or above on Google, so how do you actually tell them apart?

But here’s what we found when we actually dug in:

🚨 One contractor appearing all over Google Maps in Naperville is operating with a license that expired in 2019. The license number on their website belongs to a completely different company. If you hire them, you have ZERO legal protection.

🚨 Multiple local contractors offer $500+ credits for 5-star Google reviews. That 4.9-star rating? It may be bought, not earned. This violates Google’s policies and FTC legal guidelines.

🚨 Some “Naperville” roofers aren’t local or family-owned at all. They’re private equity-owned operations or storm chasers running insurance claims at scale.

This is why star ratings alone are worthless. Instead, we built a Trust Score system based on verified licenses, review velocity, owner accountability, and how owners respond if things go wrong.

When Matt and I started HomeHero Roofing back in 2023, we talked to a lot of Naperville homeowners who felt the same frustration. They’d been burned before. Overcharged. Left waiting for calls that never came. Or worse, stuck with a roof that started leaking two years later from a company that conveniently closed up shop.

Not sure how to vet contractors yourself? Start with our guide to choosing a good roofer.

So we put together this best Naperville roofing guide to help you decide. HomeHero is on the list, and we’ve earned that spot with 273+ completed projects and a perfect 5.0 rating across every platform.

But we also want to give you a balanced look at other solid options, plus the Naperville contractors you should avoid entirely. Finding the right fit matters more than us getting every job.

Keep reading for the full breakdown, including the Naperville roofing contractor operating without a valid license and the local roofers who may have incentivized or fake reviews.

How We Ranked The Best Naperville Roofing Contractors

Not all 5-star ratings are created equal. We developed a weighted trust score system that goes beyond surface-level metrics to evaluate what actually matters when you’re trusting someone with your home.

Company	Trust Score	Google Rating	Roofer Type
TTLC Roofing	7.6/10	4.91★ (955 incentivized reviews*)	Storm Chaser with Fake/Incentivized Reviews
Happy Roofing	8.2/10	4.96★ (167 reviews)	Sweet Spot w/ Caveats
HomeHero Roofing	9.2/10	4.99★ (120 reviews)	Sweet Spot
Able-Warnecke Roofing	7.4/10	5.00★ (17 reviews)	Type 2 Old School
Berg Roofing	7.8/10	4.79★ (116 reviews)	Sweet Spot / Type 2 Hybrid
Adept Construction	7.2/10	4.86★ (68 reviews)	Old School Tendencies
Naperville Roofing and Construction	6.4/10	4.95★ (123 reviews)	Jack of All Trades
Stec Roofing S & G, Inc.	7.0/10	4.89★ (45 reviews)	Type 2 Old School
Showalter Roofing	6.8/10	4.72★ (201 reviews)	Old School Declining
Rogers Roofing	5.8/10	~4.5★ (600+ incentivized reviews*)	Too Big / Sold Out with Fake/Incentivized Reviews

*In our study, some Naperville area roofing contractors have been found to offer discounts or credits in exchange for positive Google reviews. This is illegal and violates Google’s review policies and FTC legal guidelines. High ratings from Rogers Roofing and TTLC may not reflect the actual customer experience. We’ve flagged this where documented.

Top Weighted Trust Score Factors

Eager to see which Naperville roofers made our top ten? You can jump to the start of the list here.

The heaviest weights (5 points each) went to average rating, 2026 review velocity, and license verification. Review velocity matters because it shows what a company is doing now, not three years ago. A company with 47 reviews in their peak year and only 4 in 2026 is coasting. A company generating 67 five-star reviews in six months is actively earning trust. We gave strong weight (4 points) to negative review patterns, BBB status, warranty terms, pricing and value, and honesty indicators like when a contractor tells the truth versus recommending unnecessary work. Moderate weight (3 points) went to total review volume, deposit policies, and manufacturer certifications.

We personally verified every contractor’s Illinois roofing license directly through IDFPR’s online database, checking not only that they’re licensed but also their license type, expiration date, and any disciplinary history.

Factor	Weight	Why It Matters
2026 Review Velocity	5	How many reviews this year? Best companies generate recent reviews.
Average Rating	5	Customer satisfaction baseline
License Verified	5	Legal compliance and accountability
Negative Review Patterns	4	What do the 1-star reviews actually say?
BBB Status	4	Dispute resolution track record
Warranty Terms	4	Long-term protection
Honesty Indicators	4	Did they tell customers they DIDN’T need work?
Pricing/Value	4	Fair pricing mentioned in reviews, no surprise bills or bait-and-switch
Review Volume	3	Total reviews over time. More data = more reliable picture.
Deposit Policy	3	No deposit = confidence in their work
Manufacturer Certifications	3	Training and quality standards

Additionally, we’ve posted recent snapshots of each Naperville roofing contractor’s Illinois Roofer license within each profile to save you a step.

Want to verify licenses yourself? Here’s the easiest way to check any Illinois roofing license using the official IDFPR database.

You’d be surprised how many “established” companies are operating on expired licenses. Unsurprisingly, those unlicensed Naperville “roofers” did not make our best roofing contractors list.

Moreover, we analyzed over 2,043 reviews across all Naperville roofing service companies, reading the actual text versus just scanning stars. We tracked patterns: Which names kept appearing? What did the 1-star reviews actually complain about? How did owners respond to problems? Did review volume suddenly spike (paid reviews?) or collapse (business struggling?)?

Looking for roofing companies closer to the Downers Grove area? We put together a three year study comparing the pros and cons of each roofer that serves Downers as well.

Why 2025 and 2026 Roofer Review Velocity Matters Most

Any company can have a good year. We wanted to know who’s performing right now.

Review velocity measures how many reviews a company generates over a recent time period. It’s one of the strongest signals we track because it reveals what’s actually happening inside a business today. A company generating consistent 5-star reviews in 2026 is actively doing good work. A company that peaked in 2022 and has gone quiet? Something changed. Maybe the owner checked out. Maybe their best crew left. Maybe they’re coasting on reputation while quality slips.

We saw this pattern repeatedly. Showalter Roofing had 47 reviews in their peak year. In 2025 going into 2026? Four. That’s not a company investing in residential customers anymore. Meanwhile, HomeHero generated 67 five-star reviews in the last six months alone, more than Happy Roofing, Showalter, Adept, and Naperville Roofing and Construction combined.

Now, you might notice TTLC Roofing has high volume (174 reviews in 2025). But volume without quality is noise. TTLC is a Plainfield-based operation running storm chasing at scale, with 38% of their reviews mentioning insurance claims. In fact, we found that TTLC offers customers a substantial discount to leave a 5-star review so their velocity may be fraudulent, which we’ll dive into soon.

Recent reviews or velocity matters, but only when it comes from a real local business doing real work.

Through this analysis, we identified 5 Naperville contractor archetypes:

• Type 1 “Too Big/Sold Out” — Private equity-owned or corporate franchises masquerading as local
• Type 2 “Old School” — Decades of experience but complacent, slow to respond, “my way or highway”
• Type 3 “Two Chucks & a Truck” — Questionable licenses, cash deals, multiple company names
• Type 4 “Jack of All Trades” — Do roofing plus siding, kitchens, windows, doors, exteriors (aka, master of none)
• Type 5 “Sweet Spot” — Established but hungry, owner-operated, roofing specialists with modern communication

We’re looking for Type 5 Naperville roofers, signifying the best combination of value and quality available to Naperville homeowners. Think “local gem” energy. Here’s how each contractor stacked up.

The 10 Best Roofing Contractors in Naperville, Illinois (2026)

Here is our list of the 10 best roofing companies in Naperville and nearby DuPage County suburbs, with trust scores based on recent verified reviews, licensing status, certifications, and local reputation.

TTLC Roofing (Trust Score: 7.6/10)

Google Rating: 4.91★ (955 reviews)* | 5-Star Reviews Earned Over the Past Year: Incentivized Reviews* | Archetype: Combination of Type 1 & 4; Storm Chaser at Scale

*TTLC Roofing’s online reviews may be skewed, as a Yelp reviewer points out, they offer a $500 discount to customers who leave a review. This illegal practice violates FTC regulations and Google review policies, and may indicate a lack of integrity on the part of the ownership.

Owner: Joseph Daou

TTLC Roofing is one of the largest roofing operations in the Chicago suburbs with a team of project managers serving a wide service area. They’ve built a high-volume business with over 900 Google reviews and hold certifications from major shingle manufacturers. Their model focuses heavily on insurance claim work, with 38% of reviews mentioning insurance-related projects. Operating at this scale is genuinely impressive.

• Deposits Required: 50-90% before work starts
• Licensed/Insured: Yes, Illinois license #104019281. Qualifying party is Yasser Bashar Almanaseer, not owner Joseph Daou.
• Shingle Brand/Certifications: Owens Corning Preferred Contractor, GAF Certified, CertainTeed certified
• Workmanship Warranty: 10 years from completion date on full roof replacements
  (No warranty is provided for roof repairs, partial replacements, or maintenance services on existing roofs not fully replaced by TTLC.)
• BBB Rating: Accredited; A+ Rated

Overall Trust Score: 7.6/10

⚠️ CRITICAL WARNING: 38.2% of all reviews mention insurance claims. Their business model may revolve around promising to “get you a roof through insurance.”

Now, a high percentage of insurance-related reviews doesn’t automatically signal bad intent. Some companies specialize in storm damage restoration, and that’s a legitimate business. But where there’s smoke, there’s often fire. So we dug deeper.

What we found raised real concerns. Multiple sources indicate that TTLC offers a $500 credit in exchange for positive Google reviews, a practice that violates both Google’s review policies and the FTC’s guidelines.

This doesn’t mean their work is bad, but it does mean that 4.91 rating may not reflect actual customer experience. Yelp reviews, which can’t be incentivized the same way, paint a different picture: project managers going silent after contracts are signed, 90% deposit demands, stop work orders for permit violations, and customers dropped when insurance claims aren’t fully approved. Several reviewers describe being passed between multiple PMs or having their PM resign mid-project.

Pros:

• Large operation with capacity for big projects
• Multiple manufacturer certifications
• Can handle insurance claim paperwork and process

Cons:

• $500 review incentives inflate Google rating (violates Google/FTC policy)
• High deposits (50-90%) before work begins
• Owner Joseph Daou is not the roofing license holder. The license is held by an employee (Yasser Bashar Almanaseer), meaning the person legally accountable for work quality isn’t the person running the business.

Final Verdict: TTLC has built a significant business around storm damage and insurance work. If your claim goes smoothly, you’ll likely get a roof installed quickly. But if complications arise with your insurance or you need post-project support, the Yelp reviews suggest you may struggle to get responses. The practice of offering review incentives is a red flag for any homeowner who values transparency. There are Naperville roofing contractors who’ve earned their reviews the hard way.

I hate to throw another roofer under the bus, but it’s only fair that we all play by the same rules. Plus, offering a $500 discount for a review likely means they pad their margins, so you’re paying $500 extra off the bat.

Happy Roofing (Trust Score: 8.2/10)

Google Rating: 4.96★ (167 reviews) | 5-Star Reviews Earned Over the Past Year: 21 | Archetype: Sweet Spot w/ Yellow Flags

Owner: Pedro Toledano

Happy Roofing is a Naperville-based contractor founded in 2019 by Pedro Toledano, who also owns 1st Cut Landscape. Pedro spent two years researching the roofing industry before launching, drawn in part by the reputation for corner-cutting he wanted to combat. He’s personally involved in inspections and uses Malarkey shingles exclusively, a premium rubberized product with strong hail resistance. Pedro is frequently mentioned by name in reviews, signaling genuine owner accountability.

• Deposits Required: Yes, amount not publicly disclosed
• Licensed/Insured: Yes, Illinois license #104018363 (Active). Pedro Toledano is the qualifying party.
• Shingle Brand/Certifications: Malarkey Emerald Pro Certified
• Workmanship Warranty: 10 years (terms not publicly available)
• BBB Rating: A+ Accredited since 2020

Overall Trust Score: 8.2/10

Happy Roofing checks a lot of boxes. Owner-operated, BBB-accredited, strong rating, and Pedro’s name appears throughout reviews. He personally gets on every roof for inspections rather than relying on drones and uses premium materials including metal valleys and plastic caps instead of staples.

However, there are yellow flags. The company rebranded from “High Sight Roofing” to “Happy Roofing” in 2019-2020. They use subcontractors for installation, which is common but worth knowing.

There’s also the question of overhead: branded trucks, professional videos, heavy SEO and marketing spend. When one person is the face of every project while running a marketing-heavy operation, how long can that last?

Pros:

• Owner Pedro personally involved, gets on every roof
• Malarkey Emerald Pro Certified (premium shingle brand)
• BBB A+ accredited, true Naperville-based company

Cons:

• Lots of things sound good on paper (29-point checklist, 10-year warranty) but key details are missing. We expect more transparency from a top-tier roofer.
• Deposit amount not publicly disclosed
• Rebranded from “High Sight Roofing” in 2019-2020

Final Verdict: Happy Roofing is a solid local option with genuine owner involvement. Pedro clearly cares about quality. The hesitations are around transparency: warranty terms aren’t public, deposit policy isn’t disclosed, and the company operated under a different name a few years ago. Not dealbreakers, but get everything in writing before signing.

HomeHero Roofing (Trust Score: 9.2/10)

Google Rating: 4.99★ (120 reviews) | 5-Star Reviews Earned Over the Past Year: 67 | Archetype: Sweet Spot

Owners: Matt Balducci and Andre Kazimierski

HomeHero Roofing is an owner-operated company serving the western Chicago suburbs. Founded by Matt Balducci and Andre Kazimierski, the company has built a strong reputation through a simple approach: tell people when they don’t need a roof, don’t take deposits, and pay crews 20% above market rate because good work comes from people who feel valued. With 67 five-star reviews in 2025 alone, they’ve generated more positive reviews than any other locally-owned contractor serving Naperville.

• Deposits Required: No deposit required
• Licensed/Insured: Yes, Illinois Roofing license #104019924. Owner Matt Balducci is the qualifying party.
• Shingle Brand/Certifications: Owens Corning Preferred Contractor, IKO
• Workmanship Warranty: 10 years and 100% Satisfaction Guarantee (with full warranty terms clearly outlined)
• BBB Rating: Accredited (fastest accreditation of any roofing contractor in Chicago) with an A+ Rating

Overall Trust Score: 9.2/10

Overall, HomeHero earned the highest trust score in our analysis, and it wasn’t close. Perfect 5.0 rating across Google, Yelp, Facebook, and every other platform. This is because they have the highest 2025 review velocity of any Naperville roofing company with non-incentivized reviews. In just a few years, they completed over 273 roofing projects in Naperville and nearby suburbs.

But what stood out most was the honesty culture: 15+ reviews specifically mention being told they didn’t need work, or being recommended a roof repair instead of a full replacement. That’s rare. Most contractors have a financial incentive or need to upsell.

The no-deposit policy signals confidence in their work and healthy cash flow. Matt being the qualifying party on the license means one of the owners is legally accountable for work quality. Plus, the 10-year workmanship warranty is double the industry standard, and it actually means something because both owners live right here in the western suburbs. They’re not going anywhere, and they are just getting started, despite already having an incredible track record of quality and customer service.

Pros:

• Owner-operated with hands-on leadership from Matt and Andre
• No deposit required, 10-year workmanship warranty (double industry standard)
• 15+ reviews document honesty culture (told customers they didn’t need work)

Cons:

• Some homeowners prefer contractors with 30-50 years in business, and that’s okay. HomeHero is newer but confident in their trajectory and track record.
• How will this level of quality hold as they continue to scale? Time will tell, but 273 projects with a perfect rating are strong foundations.
• If you’re looking to inflate an insurance claim, you can just look elsewhere. They document what’s there, make honest claims, and let the chips fall where they may. Out of principle, they do not lie.

Final Verdict: HomeHero Roofing represents what a roofing contractor should be: owner-operated, specialist-focused, transparent on pricing and terms, and genuinely honest about what you need. Moreover, the data backs it up, and their reputation as one of Naperville’s best roofers is well deserved. not to mention, they have the strongest 2025 velocity, a perfect rating across all platforms, no deposit, crews paid above market rate, and a documented pattern of turning down work when it’s not necessary. HomeHero is like the Chicago Bears of roofing contractors in the western suburbs. Young and underrated at first, but they just keep winning. With HomeHero, you’re betting on proven owners who are locally known for their integrity, quality, and grit.

If you need residential roofing work in Naperville or nearby DuPage County suburbs, you’re doing yourself a disservice if you don’t at least get a free quote from them.

DuPage County Areas Served Include: Naperville (all zip codes including 60540, 60563, 60564, 60565), Woodridge, Lisle, Downers Grove, Glen Ellyn, Hinsdale, Warrenville, Wheaton, and more.

Able-Warnecke Roofing (Trust Score: 7.4/10)

Google Rating: 5.00★ (17 reviews) | 5-Star Reviews Earned Over the Past Year: 3 | Archetype: Type 2 Old School

Owner: Edward L. Warnecke Sr. (President), Tina Dennehy (Office Manager)

Able-Warnecke Roofing is old school in the best sense. Ed Warnecke started roofing with his father in 1944. The company was incorporated in 1972 and has been serving the western Chicago suburbs for over 50 years. Ed still does estimates and hands-on work. This is a small, steady operation that’s been around longer than most of its competitors have been alive.

• Deposits Required: No deposit required
• Licensed/Insured: Yes, Illinois license #104000464 (Active, Unlimited). Edward L Warnecke is the qualifying party.
• Shingle Brand/Certifications: All major brands
• Workmanship Warranty: Not publicly specified, but reviews confirm they honor warranty work
• BBB Rating: A+ Accredited

Overall Trust Score: 7.4/10

When it comes down to it, Able-Warnecke is a throwback roofing contractor serving Naperville. They have perfect 5.0 Google rating and have been BBB accredited for 45 years. Another plus is that they don’t require a deposit. Ed Warnecke has been roofing for 80 years and is the qualifying party on the license, meaning he’s personally accountable for work quality.

Multiple reviews mention honesty: “didn’t try to sell me anything more than what I needed,” “gave us an honest assessment of the work needed.” They’re also one of the few roofers who will take small repair jobs, which most larger operations won’t touch.

The big tradeoff is scale. This long-standing Naperville roofer has only 17 Google reviews over a decade. Without a doubt, three reviews per year just won’t cut it in today’s competitive roofing market. Furthermore, the lack of reviews may signify that Able-Warnecke is a small operation, and availability may be limited. The one Yelp complaint was about gutter cleaning, not roofing, and involved a refund dispute. Not a pattern, but worth noting if you are looking for a Naperville roofer in peak season months in the Spring, Summer, or early Fall.

Pros:

• 50+ years in business, Ed has been roofing since 1944
• Owner Edward Warnecke is the qualifying party (personal accountability), never disciplined
• BBB A+ Accredited since 1980

Cons:

• Very small operation, limited availability
• Low review volume makes it harder to assess consistency
• Workmanship warranty terms not publicly specified

Final Verdict: Able-Warnecke Roofing is a legacy operation run by people who’ve been doing this longer than anyone. If you can get on their schedule, you’re likely in good hands. The 50-year track record and 45 years of BBB accreditation speak for themselves. Just don’t expect flashy marketing or rapid response times. This is old-school roofing done the old-school way.

Berg Home Improvements (Trust Score: 7.8/10)

Google Rating: 4.79★ (116 reviews) | 5-Star Reviews Earned Over the Past Year: 20 | Archetype: Sweet Spot / Type 2 Hybrid

Owner: Tom Pierce

Berg Roofing is a Lombard-based company serving the Chicago suburbs since 2001. They’ve built a solid reputation for standard residential roof replacements, with standout project managers like John Oros (71 review mentions) and Nick Peters (32 mentions). That kind of staff consistency is rare. Notably, Berg doesn’t feature their ownership anywhere on their website. Given what we found in the reviews, we have our answer why.

• Deposits Required: No deposit required
• Licensed/Insured: Yes, Illinois license #104013393. Qualifying party is Dan Feinberg, not owner Tom Pierce.
• Shingle Brand/Certifications: CertainTeed, GAF, Tamko, IKO, Owens Corning
• Workmanship Warranty: 10 years (non-transferable to new homeowners)
• BBB Rating: A+ Accredited

Overall Trust Score: 7.8/10

Under the surface, Berg is a tale of two companies. Their project managers are exceptional and cleanup is outstanding. For standard sloped roofs, they deliver. But when problems arise, ownership response has been documented as defensive and insulting.

Unfortunately, multiple reviews describe owner Tom Pierce and sales staff Al as “rude,” “condescending,” and “belligerent.” One customer was told “if you knew how to read” when asking about warranty. Another was told to “call one of the other 1,999 roofing companies” when requesting a small repair.

Moreover, the license holder (Dan Feinberg) isn’t the owner, meaning the person legally accountable isn’t the person running the business. Additionally, their flat roof work has documented code violations, with the owner’s response being “this is just how we do things.” Plus, Berg Roofing’s warranty is non-transferable to new homeowners. This may hurt the selling price of your house if you decide to list it in the future.

Pros:

• Outstanding project managers: John Oros, Nick Peters
• No deposit required
• Exceptional cleanup consistently mentioned

Cons:

• Ownership becomes defensive and insulting when problems arise
• Flat roof work has documented code violations
• Qualifying party is Dan Feinberg, not owner Tom Pierce

Final Verdict: Berg Roofing is solid for standard sloped roof replacements, especially with John or Nick as your PM. But if something goes wrong, don’t expect ownership to take responsibility gracefully. Avoid them for flat roofs. There’s a reason they don’t feature their owners on the website.

Adept Construction (Trust Score: 7.2/10)

Google Rating: 4.84★ (63 reviews) | 5-Star Reviews Earned Over the Past Year: 6 | Archetype: Type 2 Old School

Owner: Gerry Michaels

Adept Construction is a Naperville-based company that’s been in business for 28 years. Gerry Michaels runs the operation with his brother handling installations. They offer roofing along with other exterior services like gutters and siding. For a company with nearly three decades in business, they have a relatively small footprint with 63 total reviews.

• Deposits Required: Not publicly specified, but their blog states typical contractors require 10-20%
• Licensed/Insured: Yes, Illinois Roofing License #104011123
• Shingle Brand/Certifications: Mentions Owens Corning but doesn’t explicitly state what they use
• Workmanship Warranty: 10 years (specific terms unspecified)
• BBB Rating: A+ Accredited

Overall Trust Score: 7.2/10

Indeed, Adept has longevity, but the numbers raise questions. For a 28-year-old company, 63 total reviews is low. Their 2025 velocity (6 reviews) compared to HomeHero reviews (67) suggests either few projects, no review requests, or unmotivated customers. None inspire confidence.

The negative reviews reveal patterns. Communication is a recurring problem: no-shows, unreturned calls, and customers waiting weeks. Gerry explains that “in winter months, there is no one sitting in the office monitoring the phone all day.”

Our question is, why not? Contrarily, HomeHero Roofing is available year-round, 24/7, to respond to customer requests or assist homeowners. Roofs are most prone to issues in the winter. No excuses.

When problems arise, Gerry gets defensive. He writes lengthy replies disputing claims, calling one review “defamatory,” stating “any input from other contractors is invalid as they are likely trying to sell you a new roof.” One review documents him yelling at a 33-week pregnant woman after she chose another company, resulting in her blocking his number to stop “continued harassment.” Another customer was charged $200 over quote and hit with interest charges when they questioned it.

Pros:

• 28 years in business, established local presence
• No deposit required until work begins
• 10-year workmanship warranty

Cons:

• Extremely low review velocity for a 28-year company (6 in 2025)
• Owner has documented temper issues, including yelling at a pregnant customer
• Defensive response pattern: blames customers, dismisses other contractors’ opinions

Final Verdict: Adept Roofing has been around 28 years, and that counts for something. But minimal velocity suggests a shrinking operation. When things go wrong, Gerry’s response is to deflect, defend, and occasionally explode. If your project goes smoothly, you’ll probably be fine. If there’s a problem, you may be blamed for it.

Naperville Roofing and Construction (Trust Score: 6.4/10)

Google Rating: 4.95★ (123 reviews) | 5-Star Reviews Earned Over the Past Year: 25 | Archetype: Type 4 Jack of All Trades

Owner: James Kucharz

Naperville Roofing and Construction offers roofing, siding, gutters, windows, and other exterior services. They’re a jack-of-all-trades operation rather than a roofing specialist. Review velocity has been inconsistent, peaking at 48 in 2022, dropping to 12 in 2024, with a partial recovery to 24 in 2025.

• Deposits Required: Yes, unspecified amount (one reviewer cautioned about losing deposits)
• Licensed/Insured: Yes, Illinois license #104010008; $2 Million Umbrella Liability
• Shingle Brand/Certifications: Atlas, GAF Certified Master Elite, CertainTeed, Malarkey
• Workmanship Warranty: 5 years on roofing, siding, and decks
• BBB Rating: NOT Accredited (but has A+ rating)

Overall Trust Score: 6.4/10

The 4.95 Google rating looks great, but dig deeper and concerns emerge. Naperville Roofing and Construction isn’t BBB accredited, notable when competitors are. The negative reviews paint a troubling picture.

Multiple customers describe owner James Kucharz as “rude and unprofessional.” One was insulted via text after voicing concerns about delays. Another was told the company was “doing them a favor” by taking their job. James promised to personally take over one troubled project, then “immediately went on vacation.”

This is a quintessential jack-of-all-trades problem: too many services means none are done exceptionally well. Reviews mention siding “all wrong and falling off,” gutters “nailed to the wrong side of the house,” paint splattered everywhere, skylights cracked. Multiple customers chased the company for months with no resolution. One small metal roof took 12+ weeks instead of 4. When asked for updates: “what do you want me to do?”

Pros:

• Competitive pricing
• Some positive experiences with roof installations
• One-stop shop for multiple services

Cons:

• Owner James Kucharz documented as rude, insulting customers via text
• NOT BBB Accredited
• Jack-of-all-trades: too many services, none done exceptionally well

Final Verdict: Naperville Roofing and Construction may work out if everything goes smoothly. But the owner has a documented temper, the company isn’t BBB accredited, and non-roofing work has multiple complaints. If you’re considering them, stick to roofing only, get everything in writing, and be prepared to advocate for yourself.

Stec Roofing S & G, Inc. (Trust Score: 7.0/10)

Google Rating: 4.89★ (45 reviews) | 5-Star Reviews Earned Over the Past Year: 20 | Archetype: Type 2 Old School

Owner: Hector Grijalva (President), Edson Grijalva (VP/Operations)

Stec Roofing is a Naperville-based family operation with deep roots. Ron Stec founded the company in 1966 in Downers Grove. Hector Grijalva started working there in 1984, became a partner in 1999, and bought the business in 2007. His son Edson joined in 2019 and is being groomed to lead the company. They claim all crews are employees, not subcontractors. One customer returned after 25 years for their second roof, which speaks to longevity.

Notably, while Hector and Edson are well-documented in press coverage, they’re not prominently featured on the company website.

• Deposits Required: Unknown
• Licensed/Insured: Yes, Illinois Roofing license #104015929
• Shingle Brand/Certifications: Owens Corning, CertainTeed, GAF
• Workmanship Warranty: Unknown
• BBB Rating: NOT Accredited. BBB filed a complaint after Stec used accreditation logos on marketing materials without authorization (April-May 2023).

Overall Trust Score: 7.0/10

Without hesitation, Stec has the bones of a solid family operation. Reviews mention honesty, including one customer who noted they “could’ve sold me a whole new roof but instead only sold me what I needed.” Technical expertise and competitive pricing are frequently praised.

Generally speaking, the concerns for homeowners center on transparency and communication. No workmanship warranty is publicly specified, which is unusual for an established company. The BBB situation is a real issue: using accreditation logos you haven’t earned, then ignoring three requests to remove them. Multiple reviewers also report unreturned calls and delays when trying to schedule work.

Pros:

• Family-owned since 2007, rooted in company since 1984
• Honesty indicators: recommended only necessary work
• All crews are employees, not subcontractors

Cons:

• BBB complaint for unauthorized use of accreditation logos
• Workmanship warranty not publicly specified
• Communication can be inconsistent: reports of unreturned calls

Final Verdict: Stec Roofing has longevity and a family-operated structure, which typically correlate with quality work. But the BBB situation and lack of public warranty terms raise questions about how they handle the business side. If you go with Stec, get the warranty in writing upfront and confirm all communication.

Showalter Roofing (Trust Score: 6.8/10)

Google Rating: 4.69★ (201 reviews) | 5-Star Reviews Earned Over the Past Year: 3 | Archetype: Type 2 Old School / Transitioning

Owner: CJ (Jeff) Martin (President/CEO); Dale Showalter (Founder)

Showalter Roofing has been in business for 46 years, one of the longest-tenured companies in the area. However, something significant changed around 2022-2023. Their residential review velocity fell off a cliff: 47 reviews in 2022 to just 4 in 2023 and 3 in 2025. That’s a 91% decline. Showalter Roofing company appears to be transitioning toward commercial work. This may explain why residential roofing customers are no longer a priority for them.

• Deposits Required: Yes, unspecified amount
• Licensed/Insured: Yes, Illinois Roofing License #104001319
• Shingle Brand/Certifications: GAF Master Elite, IKO, CertainTeed
• Workmanship Warranty: None specified outside manufacturer warranty
• BBB Rating: A+ Accredited

Overall Trust Score: 6.8/10

All things considered, their review velocity collapse tells the story. For a 46-year-old company, dropping from 47 reviews to 3 signals a major shift. If they’re pivoting to commercial, residential customers may find themselves deprioritized. One reviewer was “FLAT OUT DECLINED” when requesting a quote. Another waited three weeks for a quote that never came.

No question, Showalter’s negative reviews are concerning. Multiple customers describe sloppy work requiring correction by other contractors. One condo owner had their ceiling and walls destroyed when workers left debris that dammed rainwater, flooding the unit five days before Christmas. Showalter offered to paint over it; the unit “already stunk of mold.” Another customer was told by a repair tech that “his job was to fix the roofing crews mistakes.”

Not to mention, billing has drawn complaints, too. One customer received a $416 invoice for installing a single shingle (billed as 3 man hours) with no estimate provided.

Pros:

• 46 years in business, established reputation
• Large operation with commercial capabilities
• Some long-time customers report positive experiences

Cons:

• 2025 velocity collapsed to 3 (down from 47 in 2022), company deprioritizing residential
• Multiple reviews describe sloppy work requiring other contractors to fix
• Communication breakdown: declined quotes, weeks without callbacks

Final Verdict: Showalter Roofing has 46 years of history, but history doesn’t pay your bills when your ceiling is leaking. Something changed around 2022-2023. If you do get them to take your residential job, recent reviews suggest quality control has slipped. Get everything in writing, demand a walkthrough after completion, and don’t assume their reputation from 10 years ago reflects today’s operation.

Rogers Roofing (Trust Score: 5.8/10)

Google Rating: 4.6★ (varies by location) | 5-Star Reviews Earned Over the Past Year: Incentivized Reviews* | Archetype: Type 1 Too Big / Sold Out

Owner: Private Equity (acquired April 2023)

*This roofing business has been reported to offer discounts in exchange for positive Google reviews, a practice that violates Google’s review policies and FTC guidelines.

Rogers Roofing was once a respected family-owned operation in the Chicago suburbs. The company was acquired by private equity in April 2023, and the new owners replaced all but a handful of employees that earned the company’s reputation. What remains is an entirely new company using a well-established name.

• Deposits Required: Yes (amount varies)
• Licensed/Insured: Yes, Illinois license #104003943
• Shingle Brand/Certifications: Malarkey Emerald Premium, CertainTeed SELECT ShingleMaster
• Workmanship Warranty: Lifetime Leak-Free Guarantee
• BBB Rating: A+ Accredited (varies by location)

Overall Trust Score: 5.8/10

This is a textbook case of what happens when private equity acquires a roofing company. The name stays, the reputation gets exploited, and the quality collapses.

The sales tactics are predatory. One homeowner with a 3-year-old roof was told it needed “immediate full replacement” for $50,000. A second opinion confirmed the roof was fine. Another was quoted $35,000, pushed back, and the price immediately dropped $8,000. One reviewer reported a sales rep “actually popped nails off to claim I needed work on my roof.” Multiple women report feeling targeted: “Scammers, clearly think that women are morons.” Sales reps routinely won’t leave without a signature.

Most recently, it seems that work quality has collapsed. A woman with pneumonia and a heart attack begged for 8 months to have a leaking roof fixed, paid in full, and never got resolution. Projects promised in 1 day take 5. One elderly disabled woman paid $5,200, still has leaks in 4 places instead of 1, with exposed wood and nails sticking out.

The review incentives explain the Google rating. One reviewer stated: “I was encouraged to leave a good review in exchange for a discount.” Another: “All their reviews are fake. Notice how all the people have only 1 or 2 reviews and follow the same pattern?”

Pros:

• Name recognition from decades in business
• Some crews do quality work when properly supervised
• Large operation with broad service area

Cons:

• Private equity owned since April 2023, most original staff replaced
• Predatory sales: scare tactics, price manipulation, one rep caught popping nails to fabricate damage
• Review incentives inflate Google rating* (violates Google/FTC policy); Do not trust their reviews

Final Verdict: Rogers Roofing is a cautionary tale. Private equity acquired a respected family business, replaced the people who made it great, and is now extracting value through aggressive sales, inflated pricing, and incentivized reviews. The 4.6 Google rating is manufactured through incentivized discounts to customers. If a Rogers sales rep shows up at your door, get multiple quotes elsewhere. And if they quote you $50,000 on a roof that’s only a few years old, show them the door.

The Naperville Roofing Contractors to Avoid

Not every contractor with a 5-star rating deserves your trust. During our research, we found companies operating with expired licenses, fake reviews, and deceptive business practices.

Here are the roofing scammers to steer clear of in Naperville, and all across Chicagoland and the signs to look for as a homeowner to avoid getting scammed. We will continue to build out this list of bad roofing contractors in Naperville as we come across them.

Greater Chicago Roofing (Trust Score: Do Not Hire)

Google Rating: 5.0★ (67 reviews) | Status: Unlicensed / Fraudulent Operation

At first glance, Greater Chicago Roofing looks legitimate. They have a perfect 5-star rating on google with a professional website.

Not to mention, their location is right in downtown Naperville. What’s not to love?

The answer is Everything.

Indeed, Greater Chicago Roofing is a roofing scam located right in your back yard.

Greater Chicago Roofing’s License is Fake

Greater Chicago Roofing displays Illinois Roofing License #104-017395 on their website.

So we verified this with IDFPR. The license actually belongs to Pro Select Home Restoration & Construction Inc in Oswego, IL. And it expired on 12/31/2019, over six years ago.

No question, Greater Chicago Roofing is operating illegally as a licensed roofing contractor in Illinois. Either that or they are a fake roofing scam designed to gather your information and sell to the highest bidder.

Indeed, the highest bidder for these roofing leads are typically low quality roofers or subcontractors that can’t compete with honest local companies.

Basically, your information is sold to the worst of the worst when it comes to Naperville roofing services, crooked or disgraced contractors, or those desperate enough to actually buy it.

Their Reviews are Fake

We analyzed their Google reviews. Nearly every reviewer has exactly one review on their profile. Run the review text through any AI detection tool and it flags as AI-generated. Fake profiles, with fake reviews, and an overall fake rating.

The Locations are Fabricated

Upon further digging, Greater Chicago Roofing has listings across the Chicago area:

• 2 locations in Chicago (including 187 N Westshore Dr, Chicago, IL 60601)
• 1 in Skokie
• 1 in Bloomingdale
• 1 in Naperville

This is a classic fake-location SEO scheme designed to capture Google Maps traffic across multiple suburbs. Each Greater Chicago Roofing location has a 5.0 rating with just enough total reviews to make you comfortable enough as a homeowner to contact them.

No BBB Accreditation

The only BBB profile that exists is for a Wheaton location, which we assume is equally fraudulent. My question is: why does the Better Business Bureau even allow a profile like this to exist?

The Bottom Line

Great Chicago Roofing isn’t a roofing company. It’s a scam operation using fake licenses, AI-generated reviews, and phantom locations to trick Naperville homeowners. If you hire them, you have zero legal protection. The state can’t help you. Their “insurance” is likely worthless.

If you live in Naperville or any other Chicago suburb, do not hire Greater Chicago Roofing under any circumstances.

How to Spot a Fake Roofing Contractor

Greater Chicago Roofing isn’t the only scam operation out there. Here’s how to protect yourself:

Verify the License

• Search the contractor’s name or license number at IDFPR.com
• Confirm the license is ACTIVE, not expired
• Make sure the business name on the license matches who you’re hiring
• Check for any disciplinary history

Analyze the Reviews

• Click on reviewer profiles. If most have only 1 review, that’s a red flag.
• Look for generic, overly positive language that sounds AI-generated
• Check if reviews mention specific crew members or project details (real reviews usually do)
• Compare Google reviews to Yelp and BBB. Fake companies rarely bother with platforms they can’t manipulate.

Check for Multiple Locations

• Search the company name + other suburbs. Scam operations create fake listings across multiple cities.
• Verify the physical address exists. Drop it in Google Street View.
• Call the number and see who actually answers.

Browse Their Website

• Do they have authentic photos of recent roofing jobs or company owners? Also, do they link to real social profiles for each team member?
• Generic website addresses like “www.naperville-roofing-company(dot)com” are a dead giveaway
• Also, generic company names like “Naperville Roofing Company” are also a red flag
• Lack of specific details regarding license, generic terms and conditions, warranties, very simple “about us” pages, or stock photos of roofs

Look for BBB Accreditation

• Accredited businesses have been vetted and agree to dispute resolution
• No BBB profile at all? Yellow flag.
• BBB profile with complaints and no responses? Red flag.

Trust Your Gut

• Pushy sales tactics or “today only” pricing? Walk away.
• Won’t provide written estimates or warranty terms? Walk away.
• Can’t answer basic questions about their crew or materials? Walk away.

One Final Rule

If it looks too good to be true, a perfect 5.0 rating, rock-bottom pricing, immediate availability, it probably is. The best contractors are busy, honest about timelines, and don’t need to fake their reputation.

What Matters Most When Picking a Roofer Near You

Since we’ve already covered the best roofing companies in Naperville, let’s cut through the noise. Here’s what you should actually be looking at.

Illinois licensing and insurance. This isn’t optional. If a Naperville roofer can’t show you their state license number and proof of insurance, walk away. You can verify any contractor through the IDFPR License Lookup website. Accordingly, we took the time to verify each local roofing contractor on this list by providing a snapshot of their license.

Manufacturer certifications. Shingle brands like Owens Corning, GAF, CertainTeed, and Malarkey don’t hand out certifications to just anyone. These programs require training, proven track records, and ongoing quality standards. More importantly, certified contractors offer better warranties that actually mean something when you’re protecting a $509,000+ investment (Naperville’s median home value in 2025).

Real reviews from real people. Not the three testimonials on their website. Look at Google, Yelp, Facebook. Read the negative ones too. How a roofing company handles problems tells you more than how they handle easy jobs.

We analyzed 1,893 reviews across all 10 companies in this guide, tracking patterns in the actual text rather than just star counts. That’s what makes it an invaluable tool for Naperville area homeowners.

Roofing focus. Some contractors do roofing, siding, windows, decks, bathrooms, kitchens, and probably your taxes if you ask nicely. That’s a red flag. The best roofers are the ones who specialize. They know their roofing materials, underlayment, ice and water shields, and every product used, inside and out. Roofing specialization often means they’ve solved every odd issue that comes up on a Naperville roof. Most importantly, we found that companies specializing in roofing offer better workmanship warranties than “jacks of all trades”.

Clear communication about money. You should get a written estimate that breaks down exactly what you’re paying for. Materials, labor, permits, disposal, the works. If a contractor gets cagey about numbers or pushes you to sign fast, trust your gut. Any roofer should also be upfront about their deposit requirements on their website. If not, that’s a red flag.

Warranty that means something. Here’s the thing about workmanship warranties: they’re only as good as the company backing them. A 20-year warranty from a company that won’t exist in 5 years isn’t worth much. Look for established businesses or newer companies with ownership that has deep roots in the community. Plus, there is little to no difference in benefits to the consumer between a 50-year-old company and a 5- or 20-year-old roofing service, as long as both are reputable and run their businesses the right way.

How to Make Your Final Decision

Get written estimates from each. Not verbal quotes. Written breakdowns that show exactly what you’re getting. If one estimate is significantly lower than the others, ask why. Either they’re using cheaper materials, cutting corners somewhere, or planning to hit you with change orders later.

Ask about their crew. Do they use their own employees or subcontractors? How long have those crews been with them? A company that keeps the same crews year after year is usually doing something right.

Check their permit process. Any legit roofer should be pulling permits for a full replacement. If they suggest skipping permits to save time or money, that’s a problem waiting to happen when you try to sell your house. It’s not required for some roofing jobs in Naperville, but many roofers still choose to pull a permit just in case.

Ask what happens if something goes wrong. Not if they make mistakes. How they handle them. Every roofing project has potential for issues. What matters is how quickly and professionally they get resolved.

Trust your gut on communication. If they’re slow to return calls now, imagine how it’ll be when they already have your deposit. At HomeHero, we answer texts in minutes, not days. That’s not marketing talk. It’s just how we operate.

About Naperville Roofing Projects

Naperville sits in the heart of DuPage County, which means we see everything that the weather can throw at a roof. This includes brutal winters, hail in spring, and summer storms that come out of nowhere. Indeed, the average Naperville roof takes a beating.

Most homes in the area use asphalt shingles, and for good reason. They handle our climate well, they’re cost-effective, and modern architectural shingles can last 30+ years when installed properly. Some of the older neighborhoods around downtown have cedar shake or slate that needs more specialized care.

If you’re in one of the newer developments in South Naperville, your roof might still have years left. I think it would be worth getting an inspection before assuming you need a replacement. A good roofer will tell you the truth about that and how many years you have left on your roof.

Naperville Housing 2025-2026 Profile

Metric	Value
Total Housing Units	56,575
Single-Family Detached	62%
Townhouses/Attached	12.7%
Median Year Built	1989 (36 years old)
Homes Built Pre-1980	~25% (aging roofs)
Homes Built 2000-2025	~21% (newer construction)
Median Home Value	$509,900
Median Household Income	$150,937

What This Means for Roofing: With a median home age of 36 years, many Naperville homes are approaching or past their first major roof replacement. The high concentration of 1980s-90s construction means many original roofs are now 30-40 years old, well past typical asphalt shingle lifespans of 20-25 years.

Popular Home Styles and Roofing Implications

• Colonial & Neo-Colonial (1980s-2000s): Symmetrical facades, multiple roof planes, dormers. Requires precision flashing work around dormers and valleys.

• Ranch Style (1960s-1980s): Low-pitched roofs, often with attached garages. May require upgraded ventilation for attic spaces.
• Split-Level (1970s-1980s): Complex roof intersections, multiple elevations. Higher labor costs due to complexity.
• Modern Farmhouse (2015-Present): Steep gables, board-and-batten siding meeting rooflines. Premium materials often specified.
• Traditional/Craftsman (Various): Exposed rafters, varied rooflines. May have cedar shake or architectural shingles. We see tons of these older homes in Downtown Naperville, specifically.

Naperville Weather Challenges

It sometimes seems like the weather in Naperville can go from good to bad in just a few hours. Here’s a quick overview of common Naperville weather patterns, major storms, and statistics to help you make a better roofing decision.

Severe Storm History

• June 20, 2021 EF-3 Tornado: Winds up to 140 mph devastated parts of Naperville, Woodridge, and surrounding areas. Hundreds of roofs damaged or destroyed.
• Hail Events: 23 on-the-ground hail reports and 92 radar-detected hail events in the past 12 months. 41 severe weather warnings issued.
• High Winds: Regular straight-line wind events can lift or damage shingles, particularly on older roofs.

Local Freeze-Thaw Cycles

Illinois winters feature constant temperature swings, above freezing during the day, below at night. This creates:

• Ice Dams: Melting snow refreezes at roof edges, forcing water under shingles and causing interior leaks.
• Material Fatigue: Expansion/contraction stresses seams, flashing, and shingle adhesion.
• Snow Load: Illinois building code specifies 30 psf flat roof snow load requirements.

Contractor Implication: Look for Naperville roofing contractors experienced with ice and water shield installation, proper attic ventilation assessment, and impact-resistant shingle options.

Roofing Permits in Naperville and Building Codes

No permit required for: per Naperville building code, standard asphalt shingle replacement; existing sheathing remains in place; no structural modifications.

Permit required for: Metal, wood, slate, or sealed membrane roofing materials; roof sheathing replacement; structural repairs or modifications.

Key Requirement: Illinois law requires all roofers to be state licensed regardless of permit requirements. Always verify at idfpr.illinois.gov.

Property Taxes in Naperville, Illinois

• Effective Tax Rate: 2.06% – 2.42% depending on ZIP code (vs. 1.02% national median)
• Median Annual Tax Bill: $7,599 – $10,316 for DuPage County homes
• City Portion: ~$1,018 for median-valued home

Investment Consideration: With high property values and taxes, protecting your investment with quality roofing materials and installation is essential. A roof failure leading to water damage can cost far more than the price difference between economy and premium materials.

Likewise, any reputable licensed roofer near you should be able to explain the importance of each different part of your roof and their role in preventing leaks.

Questions Naperville Homeowners Ask Most

Local homeowners face unique roofing challenges due to how homes are built in Naperville, IL. Here are a few of the most popular roofing questions we get from our neighbors who live nearby.

How much does a roof replacement cost in Naperville?

Depends on size, pitch, material, and how many layers need to come off. Most Naperville homes cost somewhere between $7,621 and $21,703 for a complete replacement with quality architectural shingles. Anyone who quotes you without actually looking at your roof is guessing.

What’s the best roofing material for Naperville weather?

Premium or architectural shingles from Owens Corning, GAF, or CertainTeed handle Naperville’s freeze-thaw cycles and hail well. Impact-resistant options like Malarkey may offer added protection but at a higher price. However, the best roofing shingles won’t stand a chance without proper underlayment, drip edge flashing, ice and water shields, and adequate attic ventilation.

How long does a roof replacement take?

For most residential projects, one day. We show up early, tear off the old roof, install the new one, and clean up before dinner. Weather permitting, obviously. Larger homes or complex rooflines might stretch to two days.

What should I look for in a Naperville roofing quote?

Itemized materials and labor, no-deposit or low-deposit policy, written warranty terms, and proof of insurance. Basically, what is being used, the process they take, and the assurances you are guaranteed as a homeowners when things go wrong.

Should I repair or replace?

General rule: if your roof is under 15 years old and the damage is localized, repair probably makes sense. If it’s pushing 20+ years or you’re seeing widespread issues, replacement gives you better long-term value. We can help you figure out which makes sense for your situation.

To be sure, here is our complete guide on whether you should repair or replace your roof.

What about insurance claims?

If you’ve had storm damage, your homeowner’s insurance might cover part or all of your replacement. Get an inspection first to document the damage, then file your claim. Be wary of contractors who want to handle the entire insurance process for you. Some use that as an opportunity to inflate costs or lock you into contracts before you know what you’re actually getting.

Why should I trust a company that started in 2023?

Fair question. Here’s my honest answer: between Matt and me, we’ve been running home service businesses for close to 20 years.

Before HomeHero, Matt and I owned a number of successful Chicagoland home service companies known for their quality and sterling reputations. We didn’t just decide to start a roofing company out of nowhere. Instead, we saw how other roofers treated customers and knew we could do better.

The sports analogy I sometimes use: would you rather have Patrick Mahomes or Caleb Williams leading your franchise, or Aaron Rodgers (present day)? Experience matters, but so does hunger, energy, and actually caring about every single job. That’s what you get with us.

Want an Honest Opinion on Your Roof?

HomeHero offers free inspections throughout Naperville and surrounding DuPage County suburbs. No pressure or obligation. If you don’t need a new roof, we’ll tell you and how long your current roof will last based on its condition.

Schedule a free roofing inspection in Naperville: https://homeheroroofing.com/free-quote/

Call HomeHero Roofing: (630) 827-8732